Frequently Asked Questions


Group Size

We keep our groups small 6-8 people per tour so that our fellow explorers make the most of the tour. This allows the experience to be more personal and at the same time creating an atmosphere for everyone on the tour to interact. And maybe by the end of the walk we would have all made a few new friends!

There may be instances that group sizes may increase however this is very rare and when it does happen it also turns out to be quite a bit of fun!

Minimum Booking

We have no minimum booking criteria so if you are the only one booked in for our walk, We Shall Walk!

Reservations

All our tours require pre-booking latest by the evening before by one of the following methods:

-          Phone or SMS confirmation by contacting us on +94 775 600333

-          Email confirmation by sending us an email to explore@colombowalks.com

However if you unable to reserve a spot please feel free to meet us at the Entrance to the Dutch Hospital, opposite the World Trade Centre Towers on Bank of Ceylon Mawatha and if we do have a few spots available on the tour we would love to have you walk along with us.

Payment

- We accept Visa or Mastercard online.

- Cash payments can be made onsite at the beginning of the tour. We do not accept cards on the tour however you could visit an ATM which are readily available along the tour.

To pay online AFTER YOU HAVE RECEIVED CONFIRMATION please visit our official e-commerce partner athttps://colombowalks.shopbox.lk/ or click here.

However we do prefer if payments are made online prior to the tour as this allows us to organize the group quicker on site and start the tour right away. Furthermore it guarantees that all of you would turn up for the early morning start instead of opting to sleep in :-)

Time & Distance
All tours last approximately 2.5 TO 3 Hours. We do start ON TIME. We walk between 3-4 kilometers (1.7 TO 2.5 miles) during this time. We maintain a moderate walking pace, stopping at various sites along the tour.
We do not delay the start time if anyone happens to be late so being 5-10 minutes in advance is always a great sign of enthusiasm and is much appreciated by our team as well as our fellow explorers.

Rain/Inclement Weather
Colombo Walks generally presents tours rain or shine. In the event of inclement weather please call us on +94 775 600333 on the morning of the tour to confirm our schedule. Colombo Walks reserves the right to cancel tours in the event of potentially dangerous weather.

Refunds

You can cancel or re-schedule 24 hours before the tour. If cancelled we will refund your entire amount;

In the 24 hours before your tour you will not be able to cancel or re-schedule your tour.

If you do not turn up on your scheduled tour or your tour has started because you were late no refund/re-schedule would be possible.

How Will I Recognize the Guide?
As mentioned in some of the marketing material Colombo Walks does not have guides. We have Harold. You would see him with a big smile at the start point of the tour wearing a deep red t-shirt with our self proclaimed - 'beautiful designed' branding on them.

Private Tours

All tours are available for private bookings.

All tours are available for private bookings.


Are Meals provided on the tour?

Yes Breakfast,Light Lunch/Dinner is included as part of the tour depending on which tour timing you choose.